Refund policy

Last updated 7 October 2026

7-day money-back guarantee

If Jumpseat Academy isn't right for you, email us within 7 days of the first payment on your first subscription and we'll refund that payment in full. You don't need to give a reason. When we refund, we also end your subscription and your access to paid features.

The guarantee applies once per person. It covers the first payment only, not later monthly renewals or a second subscription after a previous refund.

Monthly renewals and cancelling

Subscriptions renew automatically each month until you cancel. You can cancel at any time from Account → Manage billing. After you cancel, you won't be charged again and you keep access until the end of the period you've already paid for. We don't refund partial months after the 7-day guarantee period, except where the law requires it.

Your right of withdrawal (EU and UK customers)

Consumers in the EU and UK normally have 14 days to withdraw from an online purchase. For digital content and services that start immediately, this right ends once you begin using them, if you agreed to that at checkout. When you subscribe, you ask us to give you access straight away and acknowledge that the 14-day withdrawal right ends once access begins.

Our 7-day money-back guarantee still applies on top of this, whatever country you're in.

How to request a refund

• Email support@jumpseat.academy from the email address on your account, with the subject “Refund”.
• We process refund requests within 5 business days.
• Refunds go back to the card or payment method you paid with. Your bank may take 5 to 10 business days to show it.

Before you dispute a charge

If something is wrong with a payment, please contact us first. We can usually sort it out the same day, and it's faster for you than a dispute through your bank.

Free accounts

The free plan costs nothing and needs no card, so there's nothing to refund.

See also our Terms of service and Privacy policy.