Terms of service

Last updated 7 October 2026

1. Who we are

Jumpseat Academy (jumpseat.academy) is operated by [Your LLC's legal name], [Registered address of the LLC] (“we”, “us”). By creating an account or using the site, you agree to these terms.

2. What the service is

Jumpseat Academy provides practice exercises, scored reports and written guides to help candidates prepare for cabin crew and pilot recruitment assessments.

• Independent. We are not affiliated with, endorsed by or sponsored by any airline, flight school or test provider. Airline names are used only to describe the recruitment process a guide covers.
• Original material. All exercises, questions and scenarios are written by us for practice. They are not real assessment content, and scores are coaching measures, not an airline's scoring criteria.
• No guarantee. Preparation can improve your performance, but airlines make their own decisions. We don't guarantee an invitation, a pass or a job offer.
• Check official sources. Airline requirements and processes change. Guides show when information was last verified; always confirm on the airline's official careers page before you apply or travel.

3. Your account

• You must be at least 16 years old to create an account.
• Give accurate details and keep your password private. You're responsible for activity on your account.
• An account is for one person. Sharing a login, or reselling access, isn't allowed.

4. Plans, payment and renewal

• The free plan includes one attempt at selected exercises. Paid plans unlock the features described on the pricing page.
• Paid plans are monthly subscriptions. They renew automatically each month at the price shown when you subscribed, and are charged to your payment method until you cancel.
• Payments are processed by Stripe. We never see or store your full card number.
• Prices may include or add VAT or sales tax depending on where you live; the total is shown before you pay.
• If we change the price of your plan, we'll email you at least 30 days before the change applies, so you can cancel first if you prefer.
• If a payment fails, we and Stripe will retry it. If it still fails, paid features are paused until the payment goes through.

5. Cancelling and refunds

You can cancel anytime from Account → Manage billing. You keep access until the end of the period you've paid for. Refunds, including our 7-day money-back guarantee and your withdrawal rights, are explained in the Refund policy.

6. Acceptable use

When you use Jumpseat Academy, you agree not to:

• copy, download, record, share, sell or publish our guides, exercises or reports, in whole or in part;
• remove or hide the watermark on guides;
• use bots, scrapers or other automated tools to access the site or collect its content;
• try to get around plan limits, access other people's accounts, or interfere with the site's security;
• use the site for anything unlawful.

7. Our content

All guides, exercises, questions, scenarios, reports, text and design on the site belong to [Your LLC's legal name] or its licensors. Your subscription gives you a personal, non-transferable licence to use them for your own preparation while your plan is active.

8. Changes to the service

We regularly update and improve the exercises and guides. We may change or remove features, but we won't take away a core part of a paid plan during a period you've already paid for.

9. Suspending or closing accounts

You can delete your account at any time by emailing support@jumpseat.academy. We may suspend or close an account that breaks these terms, for example by sharing logins or redistributing content. If we close a paid account without good reason, we'll refund the unused part of the current period.

10. Liability

We provide the service with reasonable care and skill. To the extent the law allows, we aren't liable for indirect or consequential losses, such as a missed job opportunity, travel costs or loss of income, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law, or your statutory rights as a consumer.

11. Governing law

These terms are governed by the laws of the State of [State where the LLC is registered], United States. If you live in the EU, UK or another country with mandatory consumer protections, you keep those protections and may bring a claim in the courts where you live.

12. Changes to these terms

We may update these terms. For significant changes, we'll email you before they take effect. The date at the top shows the latest version.

13. Contact

[Your LLC's legal name], [Registered address of the LLC]. Email: support@jumpseat.academy